Full refund within 7 days
1. We process a 100% refund of the amount originally received within 7 days of the purchase or payment.
Refund Policy
A simple, fair refund within 7 days
Welcome to the Clival Database (a Lifescience Intellipedia Pvt. Ltd. entity). Thank you for taking a subscription to our services https://clival.com/ Our commitment is to provide you with the best services and ensure customer satisfaction. Our company has always been structured around ensuring client satisfaction and fostering long-term relationships.
How refunds work
Our standard procedure
Our standard procedure for processing refunds is outlined below: -
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Day 0 Purchase or payment
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Within 7 days Email us for a 100% refund
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After 7 days Subscription deemed accepted; no refund
Deemed acceptance after 7 days
2. If we do not receive a response from you via email within seven days of your purchase or payment, the subscription and related services shall be deemed to have been fully accepted by you. Upon such deemed acceptance, no refund, cancellation, or chargeback shall be permissible under any circumstances.
Third-party disputes
3. If a dispute arises between the client and a third party, it will be considered an individual dispute between them, and the Clival Database (Lifescience Intellipedia Pvt. Ltd.) will not be liable for it.
Government levies & penalties
4. If any government authority imposes a levy or penalty for any reason, you shall bear all such penalties, and the Clival Database (Lifescience Intellipedia Pvt. Ltd.) shall not be held responsible for any such action or imposition by the government authorities.
Two steps
How to Claim Your Refund?
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Email us your request
1. Please raise a concern via email, our team will get in touch with you to issue a refund.
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Refund to the original payment mode
2. We will refund you to the original mode from which we received the payment and please note that under no circumstances will the refund be issued to any third party.
Your Satisfaction Comes First: While it is not necessary for you to explain why you want a refund, we would appreciate it if you could let us know. This will help us understand where we failed to serve you.
Dispute Settlement : In the event of a dispute between the parties, the Noida/New Delhi court shall have exclusive jurisdiction to resolve the dispute.
