P360 launches EdenHelp, a novel AI-powered platform for healthcare professionals and patients

P360, based in Piscataway Township, New Jersey, a leading technology developer for life sciences companies, has introduced EdenHelp. This innovative, generative AI-powered information platform allows pharmaceutical, medical device and other life sciences companies to automatically share real-time answers and up-to-date product information with healthcare professionals (HCPs) and patients.

“We are excited to introduce EdenHelp, our intuitive new platform for life sciences companies that want to seamlessly share information about prescription drugs or medical devices with healthcare professionals and patients,” said P360 CEO and co-founder Anupam Nandwana. “By streamlining access to vital details about products and their use, companies are taking a giant leap forward in improving their customer experience. healthcare professionals and patients will no longer struggle to find answers or necessary information; everything they need is just a click away with EdenHelp.”

In addition to being a source of intelligent answers, EdenHelp is extremely flexible. The platform integrates seamlessly with various workflows, including Medical Information Requests (MIR), sample requests, signature capture, scheduling and more. This means HCPs and patients can engage with life sciences companies quickly and easily without navigating through disparate systems. The result is a streamlined experience that saves time and improves customer satisfaction.

EdenHelp also takes privacy, security and compliance seriously. The platform has been built on a private large language model (LLM), ensuring all data is kept secure and confidential. This is especially important in the life sciences industry, where patient data must be protected at all times. 

“EdenHelp is a powerful solution for life sciences companies that want to stay ahead of the curve in providing product information to HCPs and patients,” said P360 COO and co-founder Edward Vaz. “The platform’s advanced intelligence, seamless integrations and commitment to privacy, security and compliance make it an essential tool for companies looking to streamline workflows and improve the customer experience.”

EdenHelp integrates with all of P360’s products, including the powerful ZING Engagement Suite. ZING is a comprehensive and compliant solution that enhances existing communication channels with features including text message-based Chatbot assistance, live SMS messaging, video conferencing, onscreen collaboration and form sharing, inbound communications with QR code scan, Part 11 compliant signature capture, easy access integrations and more.

“P360 is committed to providing life sciences companies with advanced technologies that help them better serve their customers,” added Nandwana. “With the launch of EdenHelp, the team has taken another step forward in fulfilling our mission to revolutionize the industry.”

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